Refund and Returns Policy

Effective Date: 10/1/2025

At Golden Prana, we want you to love your purchase. If you’re not fully satisfied, we make returns and refunds simple and fair.

1. Returns

Eligibility: Items may be returned within 30 days of delivery.
Condition: Returned items must be unworn, unwashed, undamaged, and in original packaging with tags attached.
Non-returnable items: For hygiene reasons, certain products (e.g., intimate wear, final sale items, or gift cards) cannot be returned.
Return process:
1. Contact our support team at [email protected] to request a return authorization.
2. Package the item securely, including the receipt or proof of purchase.
3. Ship it to the return address provided by our support team.

Note: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

2. Refunds

Processing time: Once your return is received and inspected, we’ll notify you by email.
Approval: If approved, your refund will be processed to your original payment method.
Timeline: Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
Partial refunds: In some cases, partial refunds may be issued (e.g., if an item is returned damaged or missing parts not due to our error).

3. Exchanges

We’re happy to exchange items for a different size, color, or product of equal value (if stock is available). Please follow the return process above and specify that you’d like an exchange.

4. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item:

Contact us within 7 days of delivery at [email protected].
Provide your order number and photos of the issue.
We will cover return shipping and send a replacement or refund.

5. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company or bank (it may take extra processing time).
If you’ve done all this and still haven’t received your refund, please email us at [email protected].

6. Gifts

If the item was marked as a gift and shipped directly to you:

You’ll receive a gift credit for the value of your return.
If the gift giver had the order shipped to themselves first, the refund will be issued to them.

7. Contact Us

For any questions about returns and refunds, please reach out to us:

📧 Email: [email protected]

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