Golden Prana FAQ (Frequently Asked Questions)
Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, contact us at [email protected] as soon as possible. Once shipped, orders cannot be modified.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, Golden Prana ships worldwide. Shipping times and fees vary by country.
Q: How long does delivery take?
A: Standard domestic shipping usually takes 3–7 business days. International orders may take 10–20 business days, depending on customs.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package in real time.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items in original packaging. See our Refund & Returns Policy for full details.
Q: How long does it take to get a refund?
A: Refunds are typically processed within 5–10 business days after we receive and inspect your returned item.
Q: Do you offer exchanges?
A: Yes, we offer free exchanges for size or colour (if stock is available).
Products & Sizing
Q: How do I know which size to order?
A: Each product includes a size guide. If you’re between sizes, we recommend choosing the larger size for comfort.
Q: Are your products sustainable?
A: Yes, we prioritize eco-friendly fabrics, ethical sourcing, and mindful production practices.
Q: Will you restock sold-out items?
A: Some items are limited editions. If an item is restocked, we’ll update availability on the product page and notify our newsletter subscribers.
Coupons & Promotions
Q: Can I use multiple discount codes?
A: No, only one discount code may be used per order unless otherwise stated.
Q: My coupon code isn’t working. What should I do?
A: Ensure the code hasn’t expired and that it meets the minimum spend requirement. If you’re still having issues, contact [email protected].
Account & Security
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save shipping details for faster checkout.
Q: How is my personal information protected?
A: Your data is secured with encryption and processed through trusted payment providers. See our Privacy Policy for details.
Contact & Support
Q: How can I reach customer support?
A: You can email us at [email protected]. We aim to respond within 24–48 hours.
Q: What are your customer service hours?
A: Monday–Friday, 9 AM – 6 PM (local time)